OUR POLICIES AT HOUNDS LOUNGE
Hound’s Lounge Pet Resort & Spa may be referred to as Hounds Lounge and is the names under which Hound’s Lounge Pet Resort & Spa, LLC operates. All references in these policies to Hounds Lounge or “us, we, our” mean Hound’s Lounge Pet Resort & Spa, LLC and the policies are for the benefit of Hound’s Lounge Pet Resort & Spa, LLC and its owners, staff and guests.
A. Payment is due at the time services are rendered & complete. Charges for services are posted on the website: www.houndslounge.com. A new package may not be used to cover past-due charges. Packages are not transferable.
B. Hours of operation are 7 a.m.- 7 p.m. Monday thru Friday, 8 a.m.- 6 p.m. on Saturdays, and 11 a.m.- 5 p.m. on Sundays.
Early drop off fees and late pick up fees apply if a dog is dropped off or picked up outside of normal business hours for that specific day. Holiday hours are posted on the website. Parents may be allowed to drop off or pick up your dog outside of the lobby hours with prior communication and additional charges will be charged accordingly.
C. There is a $35.00 handling fee for returned checks. Account balances that are not collected for whatever reason may be sent to a third party for collection. You give your consent to receive phone calls (automated or otherwise) made to any phone numbers provided.
A. Our staff will attempt to track down vaccines on your behalf as a courtesy although; it is ultimately the owner’s responsibility to provide proof of your pet’s vaccination history and renewal before dropping off any furry guest. Vaccines can be provided in person or electronically on the website. By Arkansas State law, we may not admit dogs that are not current on their rabies vaccinations. Therefore, no dogs will be permitted at Hounds Lounge without proof of a current rabies vaccination. While the law does not require distemper/parvo and bordetella vaccines, we require that all dogs attending our facility remain current on these vaccinations, and we reserve the right to deny admission to any dog whose mandatory vaccinations are not up to date. Our required vaccines may change in the future and if they do, there will be communication.
B. Reservations are required for grooming and overnight boarding and strongly recommended for doggie daycare, although standing daycare reservations are accepted. If you need to cancel your reservation it’s as easy as a phone call or email to let us know. If you cancel the same day or don’t keep your grooming or daycare appointment, a no show fee will be added to your account. Boarding cancellation fees will be the full cost per nights reserved if we do not receive a phone call or email at least 24 hours in advance. Holidays will require a 72-hour advance cancellation to avoid charges. If you need a reservation and have not yet made one, you can call ahead or make reservations on our website. Please note that if you arrive without a reservation, we will try our best to accommodate you and your pet. However, we may not be able to do so.
C. You have the option of requesting that your dog be kept isolated from other dogs and be taken out for fresh air and potty breaks but you must request such isolation at the time of each drop-off. If you are concerned that your dog may jump our fence, eat gravel or excrement from our playground, or have other behavioral issues, you may request the private retreat option. This is your decision and Hounds Lounge will not be liable for any of these behaviors.
D. Your dog must be in good health or, if your dog has been ill with, or exposed to, any communicable disease within fourteen (14) days prior to bringing your dog to Hound’s Lounge Pet Resort & Spa, you must provide us with a written release from your veterinarian.
E. If your dog visits Hounds Lounge, you also confirm that your dog is at least 14 weeks old, current on all required vaccines, is not aggressive, and is either spayed or neutered. After a females’ first heat cycle, she must be spayed before returning. If your female goes into heat while in our facility, we will attempt to contact you or your emergency contact and if are unable to reach anyone to pick up your dog immediately, we will board your dog at a local vet at your expense and transportation fees may be applied to your account. Males must be neutered by 12 months to participate in off-leash play if behavior and temperament allows. If your dog develops any medical conditions, personality concerns or other conditions or behaviors that may affect his or her ability to participate in daycare, it is your responsibility to notify the staff beforehand that your dog should not participate in daycare if you or your vet feels your dog should not participate. Remember, we always have a private retreat option as an alternative until your dog is able to return to the playroom.
F. All dogs at Hounds Lounge are required to be free of ticks and fleas. If a dog is found to have fleas and/or ticks, Hounds Lounge will attempt to contact you first. If we are unable to reach you, we will then give the dog a flea bath and/or a Capstar tablet. Capstar is a flea treatment recommended and sold over the counter by veterinarians. Applicable fees will be added to your account.
G. For the safety of everyone, all dogs are required to enter and exit Hounds Lounge on a leash. Remember, your dog may be friendly, but there may be other dogs and humans in our lobby.
H. Photos and video of the dogs in our facility may be used on the Hounds Lounge website, lobby displays or in other marketing materials. You consent to our use of your dog’s image and name in such marketing materials. All photos and video images are the property of Hounds Lounge and may not be used by you without our prior written consent.
A. If any injury or medical problem develops while your dog is at Hounds Lounge, we are authorized to do whatever is deemed necessary for the safety, health and well-being of your dog and you agree to be responsible for any expense incurred. In emergency situations, we always try to contact you. If we are unable to reach you, we will call the emergency contact number that you leave with us. Therefore, it is important that you leave an emergency contact number of someone that does not usually travel with you. We will always put the health and safety of your dog first. If in our opinion, a situation needs to be addressed prior to being able to contact you, we will ensure that your dog receives treatment. You are responsible for any expenses incurred, including transportation costs.
B. Dogs that participate in daycare at Hounds Lounge are in a cage-free environment and the dogs are co-mingling. You understand that because of the open play environment, there are inherent risks, which, even when monitored by trained staff, may result in injuries including, but not limited to, broken nails, sore paw pads, puncture wounds, scratches and cuts, particularly in dogs with short hair. You further understand that even when dogs are vaccinated, they can develop communicable illnesses such as, but not limited to, Bordetella (“kennel cough”) or canine papilloma virus (“puppy warts”). You accept the risks involved and agree that Hound’s Lounge Pet Resort & Spa is not liable for, and that you are responsible for, any expense incurred by you or Hounds Lounge, including, but not limited to, veterinary expenses, in connection with any injury to your dog, illness of your dog, or damage to any of your property, resulting from your dog’s presence at Hounds Lounge for daycare, boarding, self-washing, grooming or for any other purpose.
C. Please do not bring valuable items with your dog as we shall not be responsible or liable for any lost, stolen or damaged personal property belonging either to you or your dog.
D. You agree to be responsible for yourself, your guests and your dog and to indemnify and hold Hounds Lounge harmless from all costs, damages, judgments and expenses including, but not limited to, reasonable attorney fees, incurred by Hounds Lounge arising out of any investigation, claim, demand or cause of action arising, directly or indirectly, wholly or in part, from any conduct, activity or act of you, your guests or your dog at Hounds Lounge or any event sponsored by Hounds Lounge, or your failure to provide complete, accurate and timely information to Hounds Lounge about your dog.
E. You are responsible for any damage or injury caused by your dog to any person or any property while your dog is at Hounds Lounge. The foregoing notwithstanding, in no event will Hounds Lounge be liable for consequential, exemplary, special, indirect or incidental damages it being specifically agreed that no consequential or incidental damages are within the contemplation of the parties for breach of any part of this Agreement. It is further specifically agreed that Hounds Lounge has no knowledge or reason to know of any general or particular requirements or needs of you or your dog which could give rise to consequential or incidental damages.
F. Hounds Lounge has the right to refuse service to you and your dog at any time and for any reason. Hounds Lounge does not provide service to dogs that are too aggressive to be safely handled by our staff. If your dog’s behavior becomes disruptive in the playroom, your dog may be removed from the playroom for a time out, for a nap time, or for the remainder of the day. Hounds Lounge staff tries to work with owners to inform them of their dog’s behaviors and ways they may address when a dog’s behavior becomes repeatedly disruptive. Dogs that do not pass the playroom evaluation or dogs that become disruptive in the playroom and are unable to adjust to a safe play style, may not be allowed to participate in daycare. Remember, not all dogs are suited to play in a playroom with a group of dogs. Dogs, like people, have different personalities, and not wanting to play with a group of other dogs does not make them “bad” dogs. Dogs that are unable to safely play in the playroom may stay at Hounds Lounge in the private retreat option as long as they can be safely handled by our staff.
G. No dog may be abandoned at Hounds Lounge. If you need to extend your dog’s stay, you may call the Hounds Lounge to change the dates. Interim payment may be required in order to extend your dog’s stay. Any dog that is left without extending the stay and appropriate payment, if required, will be considered abandoned on the seventh day after the scheduled pickup date without such extension. You understand that if you abandon your dog at Hounds Lounge, we will, by default, become the legal owner and guardian of the dog. Hounds Lounge will, in its sole discretion, determine whether to find another home for the dog or to relinquish the dog to a local shelter of choice. You understand and agree that if you abandon your dog at Hounds Lounge, you may be unable to retrieve possession of your dog and will have no recourse against Hounds Lounge. It is important for you to leave an emergency contact number other than someone that usually travels with you so that in the event you are unable to contact us, we have someone we can contact about your dog.
H. Hounds Lounge policies may change at any time and will be posted to our website.